Questions & answers
The things people ask most before their first order.
Is it authentic cosmetics?
Yes, only authentic Korean products with checked expiry dates.
How do I choose for my skin?
Mark your skin type and concerns in «My skin» in your account: the products that fit get a «Suits you» mark. Or call us and we will help.
How do I order?
Add products to the cart and enter your name, phone and Nova Poshta branch. A manager calls to confirm the order.
How can I pay?
Cash on delivery at the Nova Poshta branch, or cashless: we send the payment details once the order is confirmed.
How much is delivery?
Nova Poshta rates, paid on receipt.
Can I return a product?
Yes, if it arrived damaged, is not what you ordered or is past its date: we replace it or refund. Cosmetics of proper quality cannot be returned. Details on the «Returns & exchanges» page.
Do I need an account?
No, you can order without one. An account keeps your order history, delivery details, likes and skin profile on every device.