Returns & exchanges
If something went wrong, we sort it out calmly and without paperwork.
Check at the branch
Open the parcel at Nova Poshta in front of the staff. If a product is damaged or not what you ordered, you can refuse the parcel right away.
Defect or mistake
Damaged packaging, the wrong product or an expired date: call us within 14 days. We replace it or refund, and we pay for the delivery.
A sound product
Cosmetics of proper quality cannot be returned or exchanged, so please check the parcel at the branch.
What we do not take back
Products of proper quality, unopened ones included: cosmetics and perfumery are not subject to exchange or return.
If you are unsure what to choose, call us before ordering and we will help.
How to return
Call us with your order number, and together we choose a replacement or a refund.
Send the parcel with Nova Poshta to the address the manager gives you.
We refund the same way you paid as soon as the parcel arrives and is checked.